FAQ

Last Updated: February 24, 2023

HOW LONG DOES SHIPPING TAKE?

Orders normally require 1 business day for handling.

After dispatch, estimated transit time is approximately 7-8 business days.

Total estimated delivery time is generally 8-9 business days.

IS SHIPPING FREE?

Yes. Standard shipping is free on eligible U.S. orders.

WILL I RECEIVE TRACKING INFORMATION?

When tracking is available, tracking information will be sent after the order has been dispatched.

WHAT IS YOUR RETURN PERIOD?

Eligible items may be returned within 90 days after delivery.

ARE RETURNS FREE?

Yes. Approved eligible returns are free.

CAN I RETURN SHOES IF THEY DO NOT FIT?

Yes, provided the shoes meet our return conditions.

Shoes should be tried on indoors and remain unworn, unused, and in resalable condition.

DO YOU CHARGE A RESTOCKING FEE?

No. Eligible returns do not have a restocking fee.

CAN I EXCHANGE SHOES FOR ANOTHER SIZE?

Contact customer support to request an exchange.

Exchanges depend on product and size availability.

CAN I CANCEL MY ORDER?

Contact us as soon as possible.

If the order has not entered fulfillment, we will make reasonable efforts to cancel it.

Orders that have already shipped normally cannot be canceled in transit.

HOW CAN I CONTACT Game nexus?

Phone: +1 (629) 234-3980
Email: Contact@gamenexus.shop

WHAT ARE YOUR BUSINESS HOURS?

Monday - Saturday: 9:00 AM - 5:00 PM
Sunday: Closed